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HALO Company Store Frequently Asked Questions

Once your order ships, we will email you a notification with tracking information. You can also check the status of your order from the View Orders menu option under My Account.
Note: If you regularly use a shared login, please ensure you are logged in to the correct account to view tracking information.

After your order is placed, it should arrive within one week. Orders are shipped from the HALO warehouse using UPS Ground.

To change or cancel an order, please contact the HALO Customer Service team at wegmans-cs@halo.com or by phone at (877) 862-0443 as soon as possible, as your order may have already been processed for shipment. We will take all reasonable steps to accommodate your request.

When selecting apparel, we encourage all employees to review the size charts to help ensure the best fit. If your item doesn’t fit as expected, you may return it with free return shipping within 30 days of purchase. Effective date: August 1, 2026. Please review our Shipping & Returns policy for instructions.

Wegmans and HALO maintain a commitment to ensure short sleeved polos in all sizes will always be available. However, as we continue to introduce new colors, we will intentionally allow select colors to be depleted. This helps us keep a lean and sustainable inventory, ensuring that when we do introduce a new color, we can offer it in all styles, sleeve lengths, and sizes.

Current polyester polo quantities are listed and regularly updated on each product page. When there are plans to replenish that polo color, you’ll also see an estimated back in stock date.

As part of our ongoing sustainability efforts to simplify and improve our uniform offerings, our goal is to move towards having one consistent polo fabric offering. Therefore, the cotton polyester blend polos will no longer be replenished once inventory is depleted. If you have any questions or need assistance exploring additional options, please reach out to your Employee Advocate.