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Frequently Asked Questions
Q1) Is there a way to track my order?
A: Yes! Tracking information will be available once the order has shipped. HALO will email you a shipment notification with this tracking information. You can also check the status of your order from the “View Orders” menu option available under “My Account”. If you are redeeming your annual anniversary allocation, your order will ship to your store location on a weekly basis and tracking will not be available.
Note: If you regularly use a shared login, please ensure you are logged in to the correct account to view tracking information.
A: After your order is placed, it will arrive within one week. Orders are shipped from HALO headquarters using UPS Ground.
Q3) Can I change or cancel my order?A: To change or cancel an order, please contact the HALO Customer Service team at wegmans-cs@halo.com or by phone at (877) 862-0443 as soon as possible, as your order may have already been processed for shipment. HALO will take all reasonable steps to accommodate your request.
Q4) Can I return my polo if it doesn’t fit me?A: Please reach out to your manager or Employee Advocate if the polo you ordered does not fit.
Q5) My polo size is out of stock. Will it be restocked?A: When a particular polo size is out of stock, HALO strives to replenish it as quickly as possible. Wegmans and HALO maintain a commitment to ensure black polos are available in all sizes at all times. However, in the unfortunate event that a specific size is temporarily unavailable, HALO will expedite the restocking process and communicate the estimated availability. The site will also be updated to accurately reflect in stock status.
Q6) I have a question about my order. Who can I contact?A: The HALO Customer Service team can help answer any questions related to your order. They are available Monday through Friday from 8:00 AM to 5:00 PM CST.
Email: wegmans-cs@halo.com
Phone: (877) 862-0443